Can I add a gift note to an order?
You sure can! Be sure to add a Gift Note in the text box available, after adding to your shopping cart. If you need assistance with this or forgot ...
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Can I buy someone a Gift Card for Empathy Wines?
What a generous and thoughtful idea! You sure can. Digital Gift Cards are available here. We provide the option to deliver it to the recipient’s em...
Learn moreWhat do I do if the wine I receive is damaged? Or it’s missing a bottle?
We put the utmost care into packaging up and shipping your wines, but accidents happen from time to time, and there’s no use in crying over spilled...
Learn moreI missed my FedEx deliveries after they attempted 3 times. Now what?
Don’t fret! After the 3-attempts the package will be held in the area for 10-days pending action, before it is returned to our facility. Someone 21...
Learn moreHow long will it take to receive my package?
Shipping times typically range from 2-5 business days.
Learn moreDo your wines contain sulfites?
All wines contain some amount of sulfites because it’s a natural byproduct of fermentation. The amount of sulfites in our wine is well below the ma...
Learn moreAre your wines organic? Sustainably farmed?
We’re proud to partner with Growers who put such a priority on sustainability efforts, farming their vineyards with generations of grape growing in...
Learn moreAre your wines vegan?
Our wines are Vegan friendly because we don’t use any animal byproducts in the fining process. We are just not Vegan certified on our label.
Learn moreWhere can I barter with Empathy Wines?
Check out the barter page here - https://empathywines.com/pages/barter
Learn moreMy wine arrived broken. How can I get a replacement?
Oh no! There’s no use in crying over broken wine. Please email help@empathywines.com for assistance and, we’ll contact you to make it right.
Learn moreCan I return my wine if I’m not satisfied?
We hope you adore our wines! It’s a labor of love to source grapes and produce blends with this level of care and complexity, at such an approachab...
Learn moreWill I be charged a sales tax?
Yes. While shipping is always included, sales tax varies by state. Your total will reflect the sales tax applied to your shipping area during check...
Learn moreWhen will I be charged?
Payments for subscriptions are processed in three equal installments. The first payment is processed upon purchase. We will process each subsequent...
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