Can I add a gift note to an order?

May 14, 2020

You sure can! Be sure to add a Gift Note in the text box available, after adding to your shopping cart. If you need assistance with this or forgot to include the note, don’t hesitate to contact us at help@empathywines.com

Can I buy someone a Gift Card for Empathy Wines?

May 14, 2020

What a generous and thoughtful idea! You sure can. Digital Gift Cards are available here. We provide the option to deliver it to the recipient’s email immediately, or schedule it to arrive at a specific day and time (like a birthday, or on Christmas morning).

What do I do if the wine I receive is damaged? Or it’s missing a bottle?

May 14, 2020

We put the utmost care into packaging up and shipping your wines, but accidents happen from time to time, and there’s no use in crying over spilled wine. Please contact us if your package has a damaged or missing bottle and we’ll coordinate replacing it.

I missed my FedEx deliveries after they attempted 3 times. Now what?

May 14, 2020

Don’t fret! After the 3-attempts the package will be held in the area for 10-days pending action, before it is returned to our facility. Someone 21+ needs to sign for the package.  If you are unavailable, you can log on to FedEx.com: http://fedex.com/ or call 1800GoFedEx (say 'hold package') for...

How long will it take to receive my package?

May 14, 2020

Shipping times typically range from 2-5 business days.

Do your wines contain sulfites?

May 14, 2020

All wines contain some amount of sulfites because it’s a natural byproduct of fermentation. The amount of sulfites in our wine is well below the maximum and is just enough to make sure that our wine gets to you safely.

Are your wines organic? Sustainably farmed?

May 14, 2020

We’re proud to partner with Growers who put such a priority on sustainability efforts, farming their vineyards with generations of grape growing in mind. We aren’t organically certified, but all growers resist use of unnecessary spraying and treatments, practice organic farming in many vineyard blocks, and never use glyphosate. We...

Are your wines vegan?

May 14, 2020

Our wines are Vegan friendly because we don’t use any animal byproducts in the fining process. We are just not Vegan certified on our label.

Where can I barter with Empathy Wines?

November 28, 2018

Check out the barter page here - https://empathywines.com/pages/barter

My wine arrived broken. How can I get a replacement?

November 13, 2018

Oh no! There’s no use in crying over broken wine. Please email help@empathywines.com for assistance and, we’ll contact you to make it right.

Can I return my wine if I’m not satisfied?

November 13, 2018

We hope you adore our wines! It’s a labor of love to source grapes and produce blends with this level of care and complexity, at such an approachable price point. If for any reason you’re dissatisfied, please contact us at help@empathywines.com. We’ll do our best to make it right. If...

Will I be charged a sales tax?

November 13, 2018

Yes. While shipping is always included, sales tax varies by state. Your total will reflect the sales tax applied to your shipping area during checkout.  

When will I be charged?

November 13, 2018

Payments for subscriptions are processed in three equal installments. The first payment is processed upon purchase. We will process each subsequent charge directly before shipping your next wine package. 

What forms of payment do you accept?

November 13, 2018

We accept American Express, Visa, MasterCard, and Discover credit and debit cards, and accept Apple Pay and Amazon Pay options. We also accept QuadPay, allowing you to finance and pay over 4 installments in two week increments.  Club Empathy members can attach a preferred credit or debit card to their...

When can I expect my order?

November 08, 2018

Our wines are still in production - fermenting, aging, and blending. Empathy Wines are a labor of love. Like so many good things, the bottles take time to make. We will keep you updated every step of the way. We are anticipating the following timeline for our wines to ship...

Can I ship to multiple addresses?

November 08, 2018

While we are unable to split a single order, you can update your shipping address at any time in your Account Settings.

Can I ship to a work address or PO Box? Any other places I can ship my wine?

November 08, 2018

Yes, we can ship to business addresses. In fact, it’s the most reliable way to receive your wine! We are unable to deliver to PO Box addresses. All deliveries require a signature by someone 21+ years old.  Our preferred carrier of choice is FedEx. If you won’t be home or...

Do I need an adult signature for my delivery of wines?

November 08, 2018

Someone 21+ years old must be home to sign for your wine shipment. We super-duper highly recommend having your package sent to a business address for signing, to ensure you get your wine with the first attempted delivery. Amid Covid, our preferred carriers have adjusted their protocol for your safety...

Are there certain zip codes where Empathy Wines cannot ship?

November 08, 2018

There are some very specific “dry” zip codes in Florida, Connecticut, New Hampshire, and West Virginia that do not permit the shipment of wines.   If you live in one of the following markets, please email help@empathywines.com. We’d love to find a way to get our wines in your hands.  Florida:...

Are there any States in the US that you cannot ship to?

November 08, 2018

We ship to the majority of US states. We love all the states and territories - but unfortunately we’re currently unable to ship to Arkansas, Alabama, Delaware, Kentucky, Mississippi, Rhode Island, and Utah.