Where can I barter with Empathy Wines?
Check out the barter page here - https://empathywines.com/pages/barter
My wine arrived broken. How can I get a replacement?
Oh no! There’s no use in crying over broken wine. Please email help@empathywines.com for assistance and, we’ll contact you to make it right.
Can I return my wine?
We are proud of our wines, and want to make sure you have the best experience drinking them. If for some reason you are not satisfied with your order, please email help@empathywines.com.
Will I be charged a sales tax?
Yes. While shipping is always included, sales tax varies by state. Your total will reflect the sales tax applied to your shipping area during checkout.
When will I be charged?
Payments for subscriptions are processed in three equal installments. The first payment is processed upon purchase. We will process each subsequent charge directly before shipping your next wine package.
What forms of payment do you accept?
We accept American Express, Visa, MasterCard, and Discover credit and debit cards. We also accept Apple Pay and Amazon Pay.You are able to add a new credit or debit card to your account at anytime by going to "My Account".
Can I ship to multiple addresses?
While we are unable to split a single order, you can update your shipping address at anytime in your Account Settings.
Can I ship to a work address or PO Box?
Yes, we can ship to business address. In fact, it’s the most reliable way to receive your wine! We are unable to deliver to PO Box addresses. All deliveries require a signature by someone 21+ years old.
Do I need an adult signature for my delivery of wines?
Someone 21+ years old must be home to sign for your wine shipment. We super-duper highly recommend having your package sent to a business address for signing, to ensure you get your wine with the first attempted delivery.
Are there certain zip codes where Empathy Wines cannot ship?
The short answer is yes. There are specific “dry” zip codes in Florida, Connecticut, New Hampshire, and West Virginia that do not permit the shipment of wines. If you live in one of the following markets, please email help@empathywines.com. We’d love to find a way to get our wines in...
Are you able to ship Internationally?
We are unable to ship internationally at this time, but it’s something we’re working on. Sign up for our email list, and be the first to know when we go global.
Can I buy Empathy Wines anywhere else, like restaurants or wine shops?
Empathy Wines are mostly only available for shipping direct to you. Our wines will be featured by a select few restaurants across the United States. Are you a restaurant manager or sommelier, and want to pour our wines? Email us at help@empathywines.com
Once my order is shipped, how can I track my order?
We keep you updated every step of the way! A confirmation email will be sent to you with tracking information. If you decide to opt-in for text-notifications at sign up, you also receive updates as the shipping status changes. If you have any additional questions or concerns regarding your package...
When can I expect my order?
Our wines are still in production - fermenting, aging, and blending. Empathy Wines are a labor of love. Like so many good things, the bottles take time to make. We will keep you updated every step of the way. We are anticipating the following timeline for our wines to ship...
Are there any States in the US that you cannot ship to?
We ship to the majority of US states, which have laws permitting shipment of wine directly to consumers. We love all the US states and territories, but unfortunately we’re unable to ship to Arkansas, Alabama, Delaware, Kentucky, Mississippi, Oklahoma, Rhode Island, and Utah. If you live in one of these...
What does shipping cost for the 3, 6 and 12 bottle options?
Shipping is always included with every order. You never pay more.
How is Empathy different from other wine club subscriptions?
We are a direct-to-consumer winery. What does that mean? We harvest the grapes, we make the wine, we send it directly to you. Unlike many other wine club offerings, we aren’t purchasing bulk juice and slapping our logo on the bottle. We also haven’t taken unwanted wines from a warehouse...
What is ‘Club Empathy’ and how do I become a member?
Sign-up for our 12 bottle-per-shipment option to automatically become a member of “Club Empathy”. This gives you access to our team of wine professionals, dedicated to helping you with all of your wine needs. Planning a trip to Napa Valley with your beau? We’ll set you up with some of...
Can I “try before I buy?”
Our wines are still fermenting and aging! 2018 is our first vintage, and not yet available for tastings. Be sure to sign up for our mailing list to hear about Empathy Wines tasting events we’ll host around the country.
Do you offer half bottles? Or if I want to go big, do you have Magnums?
No. For our first vintage we will only have one size available - a standard 750ml bottle. Please let us know if you’d be interested in other formats for future vintages!