FAQ

Can I add a gift note to an order?

Empathy Wines Admin @ 2020-05-14 20:53:15 -0400

You sure can! Be sure to add a Gift Note in the text box available, after adding to your shopping cart. If you need assistance with this or forgot to include the note, don’t hesitate to contact us at help@empathywines.com

Can I buy someone a Gift Card for Empathy Wines?

Empathy Wines Admin @ 2020-05-14 20:51:48 -0400

What a generous and thoughtful idea! You sure can. Digital Gift Cards are available here. We provide the option to deliver it to the recipient’s email immediately, or schedule it to arrive at a specific day and time (like a birthday, or on Christmas morning).

What do I do if the wine I receive is damaged? Or it’s missing a bottle?

Empathy Wines Admin @ 2020-05-14 20:41:07 -0400

We put the utmost care into packaging up and shipping your wines, but accidents happen from time to time, and there’s no use in crying over spilled wine. Please contact us if your package has a damaged or missing bottle and we’ll coordinate replacing it.

I missed my FedEx deliveries after they attempted 3 times. Now what?

Empathy Wines Admin @ 2020-05-14 20:37:30 -0400

Don’t fret! After the 3-attempts the package will be held in the area for 10-days pending action, before it is returned to our facility. Someone 21+ needs to sign for the package.  If you are unavailable, you can log on to FedEx.com: http://fedex.com/ or call 1800GoFedEx (say 'hold package') for pickup locations near you. Please note that a valid form of ID is required upon pickup. Once held, most locations require pickup within 5 business days (one calendar week) before it is sent back to us. If you do need to ‘redirect’ the package to another location, such as a...

How long will it take to receive my package?

Empathy Wines Admin @ 2020-05-14 20:16:37 -0400

Shipping times typically range from 2-5 business days.

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