FREQUENTLY ASKED QUESTIONS
Wine Info: what’s in the bottle?
We’ve been working closely with our farmers and winemakers to craft wines we’re proud of, and think you will love. Here’s a taste of what to expect, based on the style of our wines.
The ideal rosé has flexibility. It provides ample-refreshment and easy-gulping during a day by the pool, but the complexity to be paired perfectly alongside a raw bar or summer salad. Our goal with this wine is to balance the dry, bright acidity, with delicious red fruit flavors. More details can be found on the current vintage rose.
Empathy White Blend:
A great white blend is like a musical performance. It brings together all the different aspects of music. Bass and Treble. Harmony and Melody. This wine is like a perfect symphony of flavors. The unique characteristics of Chenin Blanc, Chardonnay, and Viognier all come together to produce a balanced wine that has refreshing acidity, fruit-filled and floral notes, and the weight to stand up to a whole range of foods. The current vintage white blend is packed with more info.
Empathy Red Blend:
Cabernet Sauvignon provides the backbone for this wine, with complementary elements from Syrah, Petite Sirah, and Zinfandel. Full-bodied, bold and hearty. This wine will effortlessly transition from late summer barbecues by the grill, to chilly winter nights with a crockpot. More details can be found on the red blend.
We are a direct-to-consumer winery. What does that mean? We harvest the grapes, we make the wine, we send it directly to you. Unlike many other wine club offerings, we aren’t purchasing bulk juice and slapping our logo on the bottle. We also haven’t taken unwanted wines from a warehouse that aren’t selling, and throwing them into a cheapo “wine of the month” club.
This wine is 100% made by us, made with Empathy. We’ve built relationships with top growers across Northern California in Lodi, Lake County, and Mendocino to find the best grapes for our rose, white, and red wine. Plus, shipping directly from the winery helps us ensure the quality of our product, while keeping the costs down for you.
We offer 3 different tiers of “Club Empathy” wine club membership. Each membership offers 3 annual shipments of our latest releases, plus a discount on all your Empathy Wines purchases. Click here to learn more about the levels of club membership.
Our wines are Vegan friendly because we don’t use any animal byproducts in the fining process. We are just not Vegan certified on our label.
We’re proud to partner with Growers who put such a priority on sustainability efforts, farming their vineyards with generations of grape growing in mind. We aren’t organically certified, but we strive to work with Growers who treat their grapes with care.
All wines contain some amount of sulfites because it’s a natural byproduct of fermentation. The amount of sulfites in our wine is well below the maximum and is just enough to make sure that our wine gets to you safely.
Order Tracking, Shipping Info, and Other Details
We ship to the majority of US states. We love all the states and territories - but unfortunately we’re currently unable to ship to Alabama, Arkansas, Delaware, Kentucky, Mississippi, New Jersey, Oklahoma, Rhode Island, and Utah.
On June 28, 2022, FedEx will require ID scanning for deliveries in the U.S. which require an adult signature. The ID scanning technology will electronically capture the recipient’s name and automate age verification. This new process eliminates the need for manual data entry of recipient information and improves the accuracy of recipient information.
When a recipient’s ID is scanned, the scanning technology will:
- Capture the recipient’s name associated with the ID and auto-populate the first initial and last name.
- Confirm the recipient is 21 years or older.
The software does not record any other personal data (e.g., driver's license number, phone number(s), birthdate, home address, etc.). However, capturing the recipient’s first initial and last name is part of the existing proof of delivery process for all signature deliveries and will be retained only as long as necessary.
For more information please refer to the FedEx website.
We have flat rate shipping of $15 on all 3 bottle and 6 bottle orders. Shipping is on us when you order 12 bottles.
Shipping times typically range from 2-5 business days.
Please note, we do not ship orders during the summer on Thursday or Friday. All orders placed after 11am PT on Wednesday, will ship the following Monday.
We keep you updated every step of the way! A confirmation email will be sent to you with tracking information. If you have any additional questions or concerns regarding your package, please contact us.
Empathy Wines are mostly only available for shipping direct to you. Our wines will be featured by a select few restaurant partners across the United States. We’re currently only licensed and available to sell to NY restaurants.
Are you a restaurant manager or wine buyer, and want to pour our wines? Email us at firstname.lastname@example.org and we’ll be sure to keep you updated on availability & pricing.
At the moment, our wines are exclusively distributed within the US. We’re growing like crazy, so please be sure to stay tuned. We love to hear from our fans around the world, so drop us a line, and let us know which countries you'd like to see on wines available.
There are some very specific “dry” zip codes in Florida, Connecticut, New Hampshire, and West Virginia that do not permit the shipment of wines.
If you live in one of the following markets, please email email@example.com. We’d love to find a way to get our wines in your hands.
Florida: Day (32013), Mayo (32066), Bristol (32321), Hosford (32334), Sumatra (32335), Telogia (32360), Caryville (32427), Ebro (32437), Wausau (32463), Chipley (32428), Vernon (32462)
New Hampshire: Ellsworth (03223), Ellsworth (03266), Monroe (03771), Sharon (03458)
Connecticut: Bridgewater (06752), Eastford (06242), Roxbury (06783)
West Virginia: Bethany (26032), Capon Bridge (26711), East Bank (25067), Fort Gay (25514), Wayne (25570), Worthington (26591), Arnoldsburg (25234), Big Bend (26136), Big Springs (26137), Chloe (25235), Five Forks (26136), Floe (25235), Grantsville (26147), Millstone (25261), Minnora (25268), Mount Zion (26151), Munday (26152), Nobe (26137), Orma (25268), Sand Ridge (25234), Tanner (26137), Arthur (26847), Bayard (26707), Cabins (26855), Dorcas (26847), Gormania (26720), Lahmansville (26731), Landes Sta (26847), Landes Station (26847), Maysville (26833), Mount Storm (26739), Wilson (26707), Advent (25231), Cottageville (25239), Duncan (25252), Evans (25241), Fairplain (25271), Gay (25244), Given (25245), Kenna (25248), Kentuck (25248), Le Roy (25252), Liverpool (25252), Millwood (25262), Murraysville (26164), Rock Castle (25245), Romance (25248), Sandyville (25275), Sherman (26164), Statts Mills (25271), Alkol (25501), Branchland (25506), Ferrellsburg (25524), Griffithsville (25521), Griffithsvle (25521), Harts (25524), Leet (25524), Midkiff (25540), Morrisvale (25565), Myra (25544), Palermo (25506), Ranger (25557), Sias (25506), Sod (25564), Spurlockville (25565), Sumerco (25567), Sweetland (25523), West Hamlin (25571), Yawkey (25573), Arbovale (24915), Bartow (24920), Buckeye (24924), Cass (24927), Droop (24946), Dunmore (24934), Green Bank (24944), Hillsboro (24946), Mill Point (24946), Minehaha Spgs (24954), Minnehaha (24954), Minnehaha Springs (24954), Seebert (24946), Slatyfork (26209), Slatyfork (26291), Snowshoe (26209), Stony Bottom (24927), Amma (25005), Gandeeville (25243), Harmony (25243), Left Hand (25251), Linden (25259), Looneyville (25259), Newton (25266), Reedy (25270), Tariff (25259), Uler (25266), Walton (25286), Adrian (26210), Alexander (26218), Century (26201), Cleveland (26215), French Creek (26218), French Creek (26219), Frenchton (26219), Hodgesville (26201), Kanawha Head (26228), Lorentz (26229), Rock Cave (26215), Rock Cave (26234), Selbyville (26236), Tallmansville (26237), Tennerton (26201), Alvy (26377), Big Run (26561), Burton (26562), Coburn (26562), Folsom (26348), Hastings (26419), Jacksonburg (26377), Knob Fork (26581), Lima (26377), Littleton (26581), Paden City (26159), Pine Grove (26419), Porters Falls (26162), Reader (26167), Smithfield (26437), Wileyville (26581)
Someone 21+ years old must be home to sign for your wine shipment. We super-duper highly recommend having your package sent to a business address for signing, to ensure you get your wine with the first attempted delivery. Amid Covid, our preferred carriers have adjusted their protocol for your safety and provide contactless delivery. In other words, you’ll temporarily no longer be required to sign.
Yes, we can ship to business addresses. In fact, it’s the most reliable way to receive your wine! We are unable to deliver to PO Box addresses. All deliveries require a signature by someone 21+ years old.
Our preferred carrier of choice is FedEx. If you won’t be home or are unable to sign for the package for some reason, FedEx’s Hold At Location services allow you to arrange for pickup at one of their nearby partner locations, such as FedEx Stores or Walgreens, on your terms.
Don’t fret! After the 3-attempts the package will be held in the area for 10-days pending action, before it is returned to our facility. Someone 21+ needs to sign for the package. If you are unavailable, you can log on to FedEx.com or call 1800GoFedEx (say 'hold package') for pickup locations near you. Please note that a valid form of ID is required upon pickup. Once held, most locations require pickup within 5 business days (one calendar week) before it is sent back to us.
If you do need to ‘redirect’ the package to another location, such as a business address, where someone 21+ will be available to sign for the package, please reach out to firstname.lastname@example.org. ** Packages cannot be redirected between states**
Please let us know if you need help managing your order. We are excited for you to pour your next glass of Empathy!
While we are unable to split a single order, you can update your shipping address at any time in your Account Settings.
We put the utmost care into packaging up and shipping your wines, but accidents happen from time to time, and there’s no use in crying over spilled wine. Please contact us if your package has a damaged or missing bottle and we’ll coordinate replacing it.
We hope you adore our wines! It’s a labor of love to source grapes and produce blends with this level of care and complexity, at such an approachable price point. If for any reason you’re dissatisfied, please contact us at email@example.com. We’ll do our best to make it right. If it requires immediate assistance, you can also send us a chat.
Billing Info: How do I pay for the goods?
We accept American Express, Visa, MasterCard, Discover, and Diner's Club credit and debit cards; as well as Apple Pay, Google Pay, Meta Pay, and PayPal options. We also offer ShopPay to make saving your card and shipping information fast and easy.
Club Empathy members can attach a preferred credit or debit card to their account anytime. Your payment options can be managed when logged into EmpathyWines.com as a member.
Payments for subscriptions are processed in three equal installments. The first payment is processed upon purchase. We will process each subsequent charge directly before shipping your next wine package.
Yes. While shipping is always included, sales tax varies by state. Your total will reflect the sales tax applied to your shipping area during checkout.
Gift Cards & Gift Notes
You sure can! Be sure to add a Gift Note in the text box available, after adding to your shopping cart. If you need assistance with this or forgot to include the note, don’t hesitate to contact us at firstname.lastname@example.org.
• e-Gift Cards can be ordered in amounts of $75.00, $135.00, and $240.00.
• e-Gift Card recipients must live in one of these states to redeem their e-Gift card. Please note that portfolio selection varies from state to state.
• Our e-Gift Cards are sent via email to any individual with a valid email address. Delivery to an incorrect but deliverable address or a nonexistent address as provided by the purchaser is the responsibility of the purchaser.
• The recipient of our e-Gift Card will receive an email within minutes of purchase that includes an e-Gift Card code redeemable only at empathywines.com.
• The purchaser of our e-Gift Card will receive an email notification upon successfully delivery of the e-Gift Card to the recipient’s email address provided on the order.
• Please contact our Customer Service team if you have any questions or concerns on redemption.
• e-Gift Cards cannot be used to purchase e-Gift Cards.
• Promotional offers and discounts may not be applied toward the purchase of e-Gift Cards.
• Online e-Gift Cards are non-transferable, non-refundable and are not redeemable for cash (except where required by state law).
• During online checkout, if the amount on your e-Gift Card(s) is less than the total order amount, you will need to pay the remainder of the purchase with a valid credit card.
• During online checkout, if the amount on your e-Gift Card(s) exceeds the total order amount, the balance will be stored in your empathywines.com account for your next purchase using the same e-Gift Card code.
• We cannot replace lost or stolen digital e-Gift Cards.
• We do not charge sales tax when you buy an online e-Gift Card. Sales tax is charged when the e-Gift Card is redeemed. State tax may be added to all orders shipped to addresses in the states indicated here.
• By completing an order through Empathy Wines, you agree that you are 21 years of age or older and that you will be present to accept the delivery of alcoholic beverages. You agree that you will not be intoxicated when receiving delivery of such products. If you are sending a gift, you agree that the recipient is an individual 21 years of age or older.
• If you have any additional questions, please contact our Customer Service Team if you have any questions or concerns on redemption.