FREQUENTLY ASKED QUESTIONS

Contact Info

  • e-mail help@empathywines.com or text "Empathyhelp" to 72599

Wine Info: what’s in the bottle?

  • We’ve been working closely with our farmers and winemakers to craft wines we’re proud of, and think you will love. Here’s a taste of what to expect, based on the style of our wines.

    Empathy Rosé:
    The ideal rosé has flexibility. It provides ample-refreshment and easy-gulping during a day by the pool, but the complexity to be paired perfectly alongside a raw bar or summer salad. Our goal with this wine is to balance the dry, bright acidity, with delicious red fruit flavors.  More details can be found on the current vintage rose.

    Empathy White Blend:
    A great white blend is like a musical performance. It brings together all the different aspects of music. Bass and Treble. Harmony and Melody. This wine is like a perfect symphony of flavors. The unique characteristics of Chenin Blanc, Chardonnay, and Viognier all come together to produce a balanced wine that has refreshing acidity, fruit-filled and floral notes, and the weight to stand up to a whole range of foods. The current vintage white blend is packed with more info.

    Empathy Red Blend:
    Cabernet Sauvignon provides the backbone for this wine, with complementary elements from Syrah, Petite Sirah, and Zinfandel. Full-bodied, bold and hearty. This wine will effortlessly transition from late summer barbecues by the grill, to chilly winter nights with a crockpot. More details can be found on the red blend.

  • We are a direct-to-consumer winery. What does that mean? We harvest the grapes, we make the wine, we send it directly to you. Unlike many other wine club offerings, we aren’t purchasing bulk juice and slapping our logo on the bottle. We also haven’t taken unwanted wines from a warehouse that aren’t selling, and throwing them into a cheapo “wine of the month” club. 

    This wine is 100% made by us, made with Empathy. We’ve built relationships with top growers across Northern California in Lodi, Lake County, and Mendocino to find the best grapes for our rose, white, and red wine. Plus, shipping directly from the winery helps us ensure the quality of our product, while keeping the costs down for you.

  • We allow one-time “a la carte” purchases of each individual wine style. We also have a “mixed pack” for the curious drinker that would like to sample 1 bottle of each current vintage wine. Shop here.

  • We offer 3 different tiers of “Club Empathy” wine club membership, which comes with various benefits. Read up on all those details here. Our top Platinum level of Club Empathy includes access to our team of wine professionals and sommeliers, dedicated to helping you with all of your wine needs. Planning a trip to Napa Valley with your other half? We’ll set you up with some of our favorite wineries to visit. Looking for an impressive bottle of Red to give your boss for the holidays? Text our on-demand sommelier with a private number we’ll provide you. Plus, you’ll get exclusive invites to parties and events we periodically host in cities around the country.

  • Our wines are Vegan friendly because we don’t use any animal byproducts in the fining process. We are just not Vegan certified on our label.

  • We’re proud to partner with Growers who put such a priority on sustainability efforts, farming their vineyards with generations of grape growing in mind. We aren’t organically certified, but we strive to work with Growers who treat their grapes with care.

  • All wines contain some amount of sulfites because it’s a natural byproduct of fermentation. The amount of sulfites in our wine is well below the maximum and is just enough to make sure that our wine gets to you safely.

Order Tracking, Shipping Info, and Other Details

  • We have flat rate shipping of $15 on all 3 bottle and 6 bottle orders. Shipping is on us when you order 12 bottles.

  • Shipping times typically range from 2-5 business days.

    Please note, we do not ship orders during the summer on Thursday or Friday. All orders placed after 11am PT on Wednesday, will ship the following Monday.

  • We keep you updated every step of the way! A confirmation email will be sent to you with tracking information. If you have any additional questions or concerns regarding your package, please contact us.

  • Empathy Wines are mostly only available for shipping direct to you. Our wines will be featured by a select few restaurant partners across the United States. We’re currently only licensed and available to sell to NY restaurants.

    Are you a restaurant manager or wine buyer, and want to pour our wines? Email us at help@empathywines.com and we’ll be sure to keep you updated on availability & pricing.

  • At the moment, our wines are exclusively distributed within the US. We’re growing like crazy, so please be sure to stay tuned. We love to hear from our fans around the world, so drop us a line, and let us know which countries you'd like to see on wines available.

  • We ship to the majority of US states. We love all the states and territories - but unfortunately we’re currently unable to ship to Arkansas, Alabama, Delaware, Kentucky, Mississippi, New Jersey, Ohio, Oklahoma, Rhode Island, and Utah.

  • There are some very specific “dry” zip codes in Florida, Connecticut, New Hampshire, and West Virginia that do not permit the shipment of wines.  

    If you live in one of the following markets, please email help@empathywines.com. We’d love to find a way to get our wines in your hands. 

    Florida: Day (32013), Mayo (32066), Bristol (32321), Hosford (32334), Sumatra (32335), Telogia (32360), Caryville (32427), Ebro (32437), Wausau (32463), Chipley (32428), Vernon (32462)

    New Hampshire: Ellsworth (03223), Ellsworth (03266), Monroe (03771), Sharon (03458)

    Connecticut: Bridgewater (06752), Eastford (06242), Roxbury (06783)

    West Virginia: Bethany (26032), Capon Bridge (26711), East Bank (25067), Fort Gay (25514), Wayne (25570), Worthington (26591), Arnoldsburg (25234), Big Bend (26136), Big Springs (26137), Chloe (25235), Five Forks (26136), Floe (25235), Grantsville (26147), Millstone (25261), Minnora (25268), Mount Zion (26151), Munday (26152), Nobe (26137), Orma (25268), Sand Ridge (25234), Tanner (26137), Arthur (26847), Bayard (26707), Cabins (26855), Dorcas (26847), Gormania (26720), Lahmansville (26731), Landes Sta (26847), Landes Station (26847), Maysville (26833), Mount Storm (26739), Wilson (26707), Advent (25231), Cottageville (25239), Duncan (25252), Evans (25241), Fairplain (25271), Gay (25244), Given (25245), Kenna (25248), Kentuck (25248), Le Roy (25252), Liverpool (25252), Millwood (25262), Murraysville (26164), Rock Castle (25245), Romance (25248), Sandyville (25275), Sherman (26164), Statts Mills (25271), Alkol (25501), Branchland (25506), Ferrellsburg (25524), Griffithsville (25521), Griffithsvle (25521), Harts (25524), Leet (25524), Midkiff (25540), Morrisvale (25565), Myra (25544), Palermo (25506), Ranger (25557), Sias (25506), Sod (25564), Spurlockville (25565), Sumerco (25567), Sweetland (25523), West Hamlin (25571), Yawkey (25573), Arbovale (24915), Bartow (24920), Buckeye (24924), Cass (24927), Droop (24946), Dunmore (24934), Green Bank (24944), Hillsboro (24946), Mill Point (24946), Minehaha Spgs (24954), Minnehaha (24954), Minnehaha Springs (24954), Seebert (24946), Slatyfork (26209), Slatyfork (26291), Snowshoe (26209), Stony Bottom (24927), Amma (25005), Gandeeville (25243), Harmony (25243), Left Hand (25251), Linden (25259), Looneyville (25259), Newton (25266), Reedy (25270), Tariff (25259), Uler (25266), Walton (25286), Adrian (26210), Alexander (26218), Century (26201), Cleveland (26215), French Creek (26218), French Creek (26219), Frenchton (26219), Hodgesville (26201), Kanawha Head (26228), Lorentz (26229), Rock Cave (26215), Rock Cave (26234), Selbyville (26236), Tallmansville (26237), Tennerton (26201), Alvy (26377), Big Run (26561), Burton (26562), Coburn (26562), Folsom (26348), Hastings (26419), Jacksonburg (26377), Knob Fork (26581), Lima (26377), Littleton (26581), Paden City (26159), Pine Grove (26419), Porters Falls (26162), Reader (26167), Smithfield (26437), Wileyville (26581)

  • Someone 21+ years old must be home to sign for your wine shipment. We super-duper highly recommend having your package sent to a business address for signing, to ensure you get your wine with the first attempted delivery. Amid Covid, our preferred carriers have adjusted their protocol for your safety and provide contactless delivery. In other words, you’ll temporarily no longer be required to sign.

  • Yes, we can ship to business addresses. In fact, it’s the most reliable way to receive your wine! We are unable to deliver to PO Box addresses. All deliveries require a signature by someone 21+ years old. 

    Our preferred carrier of choice is FedEx. If you won’t be home or are unable to sign for the package for some reason, FedEx’s Hold At Location services allow you to arrange for pickup at one of their nearby partner locations, such as FedEx Stores or Walgreens, on your terms.

  • Don’t fret! After the 3-attempts the package will be held in the area for 10-days pending action, before it is returned to our facility. Someone 21+ needs to sign for the package. If you are unavailable, you can log on to FedEx.com or call 1800GoFedEx (say 'hold package') for pickup locations near you. Please note that a valid form of ID is required upon pickup. Once held, most locations require pickup within 5 business days (one calendar week) before it is sent back to us.

    If you do need to ‘redirect’ the package to another location, such as a business address, where someone 21+ will be available to sign for the package, please reach out to help@empathywines.com. ** Packages cannot be redirected between states**

    Please let us know if you need help managing your order. We are excited for you to pour your next glass of Empathy!

  • While we are unable to split a single order, you can update your shipping address at any time in your Account Settings.

  • We put the utmost care into packaging up and shipping your wines, but accidents happen from time to time, and there’s no use in crying over spilled wine. Please contact us if your package has a damaged or missing bottle and we’ll coordinate replacing it.

  • We hope you adore our wines! It’s a labor of love to source grapes and produce blends with this level of care and complexity, at such an approachable price point. If for any reason you’re dissatisfied, please contact us at help@empathywines.com. We’ll do our best to make it right. If it requires immediate assistance, you can also send us a chat. 

Billing Info: How do I pay for the goods?

  • We accept American Express, Visa, MasterCard, and Discover credit and debit cards, and accept Apple Pay and Amazon Pay options. We also accept QuadPay, allowing you to finance and pay over 4 installments in two week increments. 

    Club Empathy members can attach a preferred credit or debit card to their account anytime. Your payment options can be managed when logged into EmpathyWines.com as a member.

  • Payments for subscriptions are processed in three equal installments. The first payment is processed upon purchase. We will process each subsequent charge directly before shipping your next wine package. 

  • Yes. While shipping is always included, sales tax varies by state. Your total will reflect the sales tax applied to your shipping area during checkout.

Gift Cards & Gift Notes

  • What a generous and thoughtful idea! You sure can. Digital Gift Cards are available here. We provide the option to deliver it to the recipient’s email immediately, or schedule it to arrive at a specific day and time (like a birthday, or on Christmas morning).

  • You sure can! Be sure to add a Gift Note in the text box available, after adding to your shopping cart. If you need assistance with this or forgot to include the note, don’t hesitate to contact us at help@empathywines.com